Defects liability period, Replacement and Refund
The customer must inspect the goods supplied by Print Me pty ltd upon collection/delivery, or within seven (7) days of Print Me pty ltd giving notice that the goods are ready for collection.
Any claims for defects in the work must be communicated to Print Me pty ltd at the time of delivery/collection. Where a defect was not reasonably able to be discovered at the time of delivery/collection, the customer must notify Print Me pty ltd in writing of the claimed defect within seven (7) days.
If Print Me pty ltd agrees to indemnify the customer for any defects, Print Me pty ltd will provide a repair or replacement of the defective goods where it is reasonable to do so. Print Me pty ltd will provide a replacement within a reasonable time.
Print Me pty ltd is not required to provide a refund or replacement for a change of mind. But the customer can choose a refund or exchange if an order has a major problem.
This is when the goods:
- are unsafe
- are significantly different from the sample or description
- do not do what we said it would, or what you asked for and cannot be easily fixed.
Alternatively, the customer can choose to keep the goods and Print Me pty ltd will compensate the customer for any reduction in value. If the problem is not major, Print Me pty ltd will repair or replace the order within a reasonable time.
Unless a refund will be provided according to these terms, the customer agrees it will pay the invoice to Print Me pty ltd notwithstanding any claim for defects.